About Us
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We Create Meaningful Experiences
We are determined to provide the best service, by combining technology with great customer service.
Mission
black + white is motivated every day to make your success as a short-term property owner to be simple, effective, and seamless. We do so by combining technology solutions with a highly personal touch. Our customers will enjoy an experience unparalleled in the industry – removing your burden of taking care of the property & maximizing your profits.
Vision
Our biggest strength is the personal touch combined without innovative technology solutions. Unlike other management platforms, black + white doesn’t limit contact to auto-responders. We have a 24×7 coverage model for guests to ensure that responses are efficiently and effectively addressing all inbound inquiries. Customers that get responses from the property manager promptly, with a great service experience, drive bookings. It’s that simple.
For Us, Our Partners Are Family
It’s really important to our brand to form solid relationships with our partners, and we achieve this by being transparent in our operations, providing great customer service, and treating our partners as family.
- Transparency
- Service
- Family
How We Changed How Property Management Is Done
After seeing the landscape of short-term property management solutions not serving the needs of customers, Luis Fernando, a career Real Estate professional, created the concept of a new property management platform with amazing, personalized service. Matt, with over 20 years of Consumer and Enterprise Product Development and HOA Board Management experience, joined the team to supply expertise in product development and scale solutions.
Luis Fernando and Matt are driven by a relentless customer focus coupled with innovative technology solutions and platforms. black + white is the embodiment of their desire to fundamentally change the standard for the industry.
I was having issues managing my short-term rental while maintaining my full-time job. I heard about black + white through a colleague, and I am so glad I decided to trust them with my property. They took care of finding maintenance people, housekeepers, and juggling bookings and customer inquiries. Thanks to their professional help, my property has garnered stellar ratings, which has increased my visibility on the platform and allowed me to stay consistently booked.
What Our Partners Say About Us
We believe that forming great relationships with our partners is key to our service, here’s what some of them say about us.
If you’d like to know how we can help your hosting business grow, schedule an appointment with us.
